Platform Analytics Experience
Dashboard design and implementation, including Technical Dashboards and Performance Analytics Indicators.
ServiceNow Practice
Toltiva Consulting
Everybody activated
I help organizations use ServiceNow more effectively with personalized reporting, practical automation, and technical enablement. My solutions lay the foundation for AI-powered service delivery at scale.
What I do
Focus areas
I help individuals and teams use ServiceNow to improve business processes and work more efficiently.
Applications and Utilities
Scoped ServiceNow applications and external tools to address niche business use cases. Self-service utilities that make working in ServiceNow easier and more intuitive.
Technical Enablement
Personalized training to help new users become technically proficient in ServiceNow and analyze platform data more effectively.
Purpose
Empowering the human in the loop
More capable ServiceNow users make decisions faster and maintain high-quality services.
Visibility is foundational.
Teams that can take charge of their data on ServiceNowmake better decisions and unlock the platform's full potential.
Automation should be personal.
The best automation solves team-specific problems, reducing manual effort for individuals and making processes repeatable.
Services connect the individual to the organization.
Good reporting lets users see how their work impacts the services they support, providing a shared understanding of what's important.
Services power AI operations.
Services are a functional abstraction that enable automation at scale. How can we automate services to make them more robust and reliable?
About
What I bring
- 5 years ServiceNow platform experience, three of those with ServiceNow
- 10 years designing and delivering IT solutions
- Roles: service delivery, pre-sales and client success
- Industry experience: financial services, logistics, energy and life sciences
- Ability to connect platform capabilities to business outcomes for a range of audiences