Platform Analytics Experience
Dashboard design and implementation, including Technical Dashboards and Performance Analytics Indicators.
ServiceNow Practice
Toltiva Consulting
Everybody activated
I help organizations use ServiceNow more effectively with personalized reporting, practical automation and technical enablement.
My solutions lay the foundation for AI-powered services at scale.
What I do
Focus areas
I help teams use ServiceNow to improve processes and work smarter.
Applications and Utilities
Scoped ServiceNow applications and external tools to address niche use cases. Self-service utilities that make working in ServiceNow easier and more intuitive.
Technical Enablement
Personalized training to help new users become technically proficient in ServiceNow and analyze platform data more effectively.
Purpose
Empowering humans in the loop
When users are comfortable with the platform, they make faster connections, improve service quality and unlock automation.
Visibility is foundational.
Teams that take charge of their data on ServiceNow build a shared understanding that lets them act with confidence and resolve issues faster.
Automation should be personal.
The best solutions address team-specific problems, reducing manual effort for individuals and making processes more reliable.
Services connect people to purpose.
Good reporting shows users how their work impacts the organization. Services are the links that enable this understanding.
Services power AI operations.
AI doesn't complete tasks in isolation. The services best suited for automation have the strongest connection to daily work.
About
Mike Gomez
- 5 years ServiceNow platform experience, including 3 with ServiceNow
- 10 years designing and delivering IT solutions
- Roles: service delivery, client success and sales
- Industries: financial services, logistics, energy and life sciences
- Can explain ServiceNow to stakeholders at every level